Commercial Manager at George Best Belfast City Airport
Joanne is the Commercial Manager at Belfast City Airport, where for the past 16 years she has been responsible for most non-aviation commercial revenues of the airport.
Including the procurement and management of the airport’s 40 commercial partners, Joanne forms a key part of the senior management team and is responsible for a portfolio that nets over £5 million returns a year.
She is passionate about great customer service and strives daily to improve the passenger experience in the airport, by leading and motivating commercial partners to maximise their potential.
Within this role, Joanne is also responsible for preparing legal contracts and chairs the monthly Business Partners meeting.
Joanne holds a degree in Business Studies from the University of Ulster and a Postgraduate Diploma in Marketing from the Chartered Institute of Marketing.
A lover of reading, walking, and spending time with her family and friends, Joanne is married and currently lives in Newry with her husband. She is an avid traveller and enjoys to spend her free time at the beach in Donegal.