President & COO, Customer Management, Firstsource Solutions Ltd
Sean Canning re-joined Firstsource Solutions in January 2018 as President & COO, Customer Management. Sean is responsible for operations across UK, India & Philippines and brings executive leadership with in-depth strategic and operational experience in large scale front-office and back-office customer management operations. Sean also spent an earlier period with Firstsource from 2007 until 2013 as Executive Vice-President, Head of Telecoms & Media Division.
Prior to re-joining Firstsource Sean spent the previous five years with Sutherland as Head of Service Delivery, EMEA & APAC, where he launched a number of new businesses across Europe, Middle East and APAC.
In a career spanning 30 years, Sean has been at the forefront of customer service operations, both in the supply of technology solutions and the delivery of large scale operations.