Jenny Atkinson, Head of Customer Services for Retirement Income

Jenny Atkinson is Head of Customer Services for Retirement Income at Legal & General. She supports her teams to look after their customers from the point of considering taking out an annuity right through to bereavement. The ability to build rapport, understand and connect with their customers is really important, and that’s why they are keen to ensure that their workforce is diverse.

Jenny is also Chair of Legal & General Cardiff’s Diversity & Inclusion committee, and it’s important they recruit and retain people with different life experiences – it’s how they grow as a business and as a team.