BT invests £1m in state-of-the-art network operations centre (iNOC)

Twenty skilled IT practitioners recruited

Friday 16 June 2017: BT has officially opened a brand-new, state-of-the art Network Operation Centre (iNOC) in Belfast, following an investment of £1million.

The new Centre of Excellence, a first for BT in Northern Ireland, is a secure 24/7 operation where BT proactively manages its customers’ networks, specifically Managed Wide Area Networks (WANs) to proactively monitor customers’ networks and resolve issues.

The new BT iNOC will serve customers from both the public and private sectors here in Northern Ireland, across the rest of the UK, and globally from its new centre in Belfast. Twenty new IT experts were recruited into roles, such as networking skills, service relationship management and change management, to help to deliver the service, which operates 365 days a year.

BT Business in Belfast was specifically chosen to host the Centre of Excellence as the local team has a proven ability in network management and has been recognised for its excellence in this specialty. The team boasts numerous accreditations and a wealth of well-educated talent, capability and expertise.

Paul Murnaghan, Regional Director, BT Business said: “This Centre of Excellence in the heart of Belfast marks a further and significant investment by BT in the Northern Ireland region.

“It is a world-class facility, with world-class technical capabilities that is run and managed by world-class IT specialists. It will allow local, UK and global customers across the public and private sectors to secure their next generation network services that will underpin business growth and economic performance.

“BT’s investment ensures we have created the right environment to provide a best-in-class service for our customers.”

The team of highly skilled IT professionals operates in a secure environment to manage customers’ (often complex) needs — everything from solution design and delivery to project management and proactive in-life management.

For further information, please contact Seona McGrath at Smarts Communicate on 028 9039 5500, or email  

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.  BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2017, BT Group’s reported revenue was £24,062m with reported profit before taxation of £2,354m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

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