Guiding older customers ‘step by step’

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Over the past two years, Danske Bank has been running a series of ‘Step by Step’ events in partnership with Age NI. These coffee morning sessions seek to help people understand the many ways to bank that are available today, including guidance on everything from how debit cards work to demonstrations on online banking.

RBWpropAlison Falls, External Relations Manager at Danske Bank explained: “For many of us, a bank is no longer a place we go for our day to day banking because we can do this conveniently and easily online. Many older people have embraced digital banking but we know that for some, it can be a difficult step to make and they may feel like they are being left behind.

“Our Step by Step events are about helping customers find ways to bank that are convenient for them and giving them the guidance they need.”

The next sessions will be on Tuesday 26 April from 10:30 am to 12 noon at Danske Bank’s Ballymena and Omagh branches.