Wellbeing & Inclusion

Firstsource Solutions Ltd

As an organisation, community engagement is a pillar of Firstsource's people strategy and a key element of their employee engagement programme.

Company commitment

We value ‘People’ both internally as our key operational asset and externally as a means of giving back to the communities in which we operate.

What Firstsource Solutions did:

  • Rolled out a Mental Health Toolkit to staff to help recognise and support staff who may be showing signs of depression
  • Supporting a wide range of local and national charities each year
  • Supporting fundraising activities for members of staff and their friends/family
  • Raising awareness of our Diversity & Inclusion activities
  • Delivering biodiversity projects in response to key environmental issues
  • Supporting local schools/pupils in preparation for their careers

Key outcomes of the actions

  • Trained 500+ employees on the Mental health Toolkit (1 &2) in UK with accredited Mental Health Training to begin in March 2018
  • Raising on average £28,500 a year for local and national charities across the UK
  • Raising over £5,000 for Altnagelvin Neonatal Unit
  • Showcasing our support for Equality through involvement in Belfast Pride and client LGBT campaigns
  • Trained 2 employees and distributed 5,000 packets of wildflower seeds on beekeeping as part of our biodiversity project
  • Engaging with 12 schools as part of the Schools Business Partnership


“As an ‘Employer of Choice’ we value our local communities by supporting and working with key stakeholders to the benefit of society at large.’

Laura Hourican, SVP – Human Resources, Firstsource Solutions Ltd


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