Community Resilience

Happy employees on the Translink responsible business journey

One of the largest companies in Northern Ireland, Translink employs 3,800 people, carrying 80 million passengers per year on services that operate across Northern Ireland including Ulsterbus, Metro and NI Railways.

What Translink did

With such a diverse range of employees, Translink has worked hard to develop a robust communication, engagement and people/wellbeing management system.

The organisation has developed the ‘Translink Programme’ – a talent management and organisational development initiative which embraces ongoing change, reform and continuous improvement in a changing economic environment. The programme includes four workstreams: Employee Engagement & Internal Communications; Performance Management; Leadership and Change; and Strategic Learning & Development.

Robust two-way internal communication is managed through ‘Translink Way’, helping each employee understand their role and enabling them to provide feedback. This is reviewed regularly to ensure continuous improvement.

Translink benchmarks itself against world-class organisations, using the EFQM model.

On a practical level, Translink uses Team Talks, organisation-wide employee surveys, internal intranet and weekly Chief Executive updates, to keep people informed and engaged.

Medical assessments to promote good health and participating in volunteering initiatives are two other ways Translink employs to have a happy and healthy workforce. Additionally, Translink has packaged and promotes its responsible business actions through its CR framework – Go Safe; Go Eco; Go Healthy; Go Together

The outcomes and impacts

  • Holds EFQM Four Star award
  • Holds Gold IIP Standard
  • 62% Engagement Score
  • 73% satisfaction levels
  • 68% employer advocacy
  • To find out more, email julie.sherlock@translink.co.uk