Homecare Independent Living cares for its employees - Business In The Community

Homecare Independent Living cares for its employees

Homecare Independent Living is the leading provider of homecare and supported housing employing 1,200 staff across Ireland, carrying out almost 6,000 home visits daily and providing more than 1 million hours of care every year.


Recognised for its award-winning specialised staff training, the company champions the ‘home for life’ concept delivering tailored solutions to every client to ensure they can live independently in their homes and within their own communities.

What Homecare Independent Living did

In operation for 20 years, Homecare Independent Living aims to be an employer of choice and the most trusted brand in care through its strong marketplace leadership and innovation. With 90% of its employees based in the community, the company ensures a consultative approach with these employees when developing key business strategies. This approach led to the development of a representative employee taskforce comprised of a care assistant from every one of the company’s 14 operational areas.

Against a backdrop of uncertainty and shock revelations about the healthcare crisis in Northern Ireland, Homecare Independent Living took a proactive approach to ensure sustainability of services for clients, champion sustainable communities, promote health and wellbeing, as well as campaigning for investment for the sector which would ultimately have social, economic and environmental benefits. As a result of this, the company launched a new Fixed Hour Contract which will be rolled out over a 12 month period in its 14 operational areas.

Homecare Independent Living continues to show leadership in innovation in its use of technology. The company is rolling out a £2 million initiative which involves digitising its systems and setting standards of service and reporting which carers are being equipped and trained to use specially designed smartphone technology. Paperless digital systems and real-time call monitoring means time spent on paperwork and administration can be significantly reduced, leaving more time to be spent concentrating on clients.

The outcomes and impacts

  • Awarded the Women in Business Customer Service Award in 2013
  • Increased market share
  • Housing service now has over 400 properties
  • To find out more, email mgribben@hcil.com